Sopa Wuwanarat, accountant, works for Nation, Nation Tower 23 rd floor, Bangna-rad road
Thank you for your email.
In respect of the broken wooden box, at first look it looks like an small damages during unloading.
Probably the container next to ours during lifting for unloading touched our wooden box and cracked it.
In order to evaluate better the situation and for the correct evaluation of the damage, I kindly ask to prepare a complete and detailed report with pictures starting from this stage until complete and definitive opening of the box and with detailed descriptions of our equipment (presence of bumps on enclosure, presence of water inside, other visible defects or damages).
This report is very important for eventual insurance case to be open from our side.
In respect of shipping documentation, please note that I sent them per TNT courier (voucher No. 175739443) on the 22.8.14 at the attention of Ms Sunun (see attached Consignment Note of TNT).
Here attached please find copies of the shipping docs.
Would you have any further questions do not hesitate to contact me.
Thank you and best Regards,