Each
work system owner (a Corporate Leadership Team member) sponsors work process
teams, ensures that processes are aligned with resident and
stakeholder requirements, communicates APEX(agility, patience, empathy, and excellence ) process
measures throughout the system, and refers performance
gaps and the need for improvement initiatives to the Leader-Employee Activities Performance
Office for action. TL improves its work systems with PDCA(Plan-Do-Check-Act)
(Figure 6.2-1).