The final two steps involve finding advocates of knowledge
management and getting wider support to the KM initiative. These are crucial
steps and the probability of success is enhanced by making the proper choices.
For example, the people from the IT department are potential advocates and
catalyst for emerging KM support technologies since they are already familiar
with the technology aspect of knowledge management. Wide-ranging
support may be obtained if the KM team can clearly and convincingly explain
to the staff what the KM objectives are, what issues are being addressed, how
KM can help the organization meet its objectives, and how it will benefit the
sta and help them perform their work more efficiently and effectively.