As Podsakoff and McKenzie (1997) implied, the relationships of OCB and WDB with unit performance
might be moderated by the type of job being studied. Interestingly, the objective indicators of
business unit performance that this fast-food chain organization considers to be key parameters (e.g.,
food waste, and drive-through service time) are those that are conceptually and empirically intertwined
to WDB rather than to OCB. This might reflect the fact that, in fast-food organizations, WDB is inherently
more critical than is OCB in determining unit effectiveness. Considering this, the relative importance
of OCB and WDB should be further evaluated in other work contexts.