When it comes to changing your culture, you must determine to get everyone in the organization acting differently and taking A2 actions each and every day. Clearly, you need to do more than just get people acting differently; you need to get them doing the right thing at the right time in a way that produces R2 results. You cannot accomplish a successful cultural transition without that sort of targeted, directed and focused change. The single most important change in actions that needs to occur during a time of cultural transition is the
shift to greater accountability. Accountability, done effectively, is a skill you can develop just like any other skill, and while it is not a difficult
skill to acquire and hone, it does require a high degree of conscious effort. When you do it right, you’ll also find it the fastest way to improve morale.