Thank you very much for your interest in my products. I apologize for the mistake in shipping this time, I confirm I have shipped to you since February 1 after that sent mail to let you know it. Then you have to open the case for refund money back and I was refunded to you immediately. I am a full time seller so every customer is important to me, no matter how much prices will be delivered to every customer. But there may be errors in transport is happening and it is something I can not control. But I always pay attention to solve the problem, whether a refund or send to new goods as soon as I can.
In your case, I had to refund the money as you want, and if you still would like to have my product I’m happy to send you a new one. Please consider to solve feedback give me because it’s important for sellers like me.