Unlock your mobile wireless deviceC

Unlock your mobile wireless device
Created by tmo_alan on Jun 27, 2011 1:37 PM. Last modified by tmo_phillip on Mar 5, 2015 11:26 AM.
Learn how to unlock your wireless mobile device for use on other carriers (formerly SIM Unlock).

We're committed to providing you with clear information about how to unlock your mobile wireless phones, tablets and mobile internet devices for use across different mobile carriers. Most mobile devices are programmed to prevent the device from operating with another wireless carriers network without first obtaining an unlock code.

Go to:
Device compatibility
Unlock requirements
Request an unlock


Device compatibility
It's important to understand that mobile carriers typically use different frequencies and technology to provide wireless network access. This means that not all phones, tablets and mobile internet devices are compatible between every mobile carrier – for more information about compatibility with T-Mobile’s network please check Bring Your Own Device. Even if your phones, tablets or mobile internet device is compatible between carriers, some functionality of your device may not operate the same on a different mobile carrier’s network. Please carefully review your device functionality with any new carriers’ network to make sure that the services are operating as expected.

In order to obtain an unlock code for your mobile wireless phones, tablets or mobile internet device you need to contact the mobile carrier or manufacturer who sold you the device. The original carrier or manufacturer can provide you with instructions and specific information on how to unlock the device for use with another mobile carrier. If you purchased your device from T-Mobile or if you have a T-Mobile authorized device please follow the steps outlined below to determine your eligibility to receive an unlocking code for your device.


Unlock requirements
We provide mobile device unlock codes free of charge within two business days (or provides further information about timing) for eligible devices.

Device eligibility is determined as follows:
The device must be a T-Mobile device.
The device must not be reported as lost, stolen or blocked to T-Mobile.
The account associated with the device must be in good standing.
You have requested no more than 2 mobile device unlock codes per line of service in the last 12 months.
The device must satisfy all the Postpaid or Pay in Advance (Prepaid) Unlocking terms outlined below.
You may need a non-T-Mobile and non-MetroPCS SIM card to insert in the phone.

Unlock eligibility for monthly phones, tablets and mobile internet devices
The device must have been active on the T-Mobile network for at least 40 days on the requesting line.
If the device is financed using T-Mobile’s Equipment Installment Plan (EIP), all payments must be satisfied and the device must be paid in full.
If the device is on an account that is under a service contract term, at least 18 consecutive monthly payments must have been made or the account has migrated to Simple Choice no contract rate plan.
If the device is associated with a canceled account, the account balance must be zero, including all pending charges
T-Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.

Unlock eligibility for pay in advance (prepaid) phones, tablets and mobile internet devices
The device has been active on the T-Mobile network for more than 1 year on the requesting line.
If the device has been active for less than 1 year on the requesting line, the Pay in Advance account associated with the device must have had more than $25 in refills for basic phones or $100 in refills for smartphones or tablet since device first use date.
The account must not be canceled and in good standing.
T-Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.

Military and Other Exceptions: Deployed military personnel who are customers in good standing are eligible to have their devices unlocked upon provision of deployment papers. Exceptions to some or all requirements may apply in other circumstances for Business and Government Accounts. Please contact us for more details.


Request an unlock
If a device meets the eligibility requirements, contact us to request an unlock code, and steps to unlock your device. Keep in mind, this policy is subject to T-Mobile’s Terms and Conditions of service and may change without notice. T-Mobile may deny any request for a mobile device unlock code at our sole discretion if the request is an effort to defraud the company.


Related pages

Bring Your Own Device
Mobile Device Unlock App
Upgrade your device
Upgrade FAQs
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ผลลัพธ์ (ไทย) 1:

ปลดล็อกของอุปกรณ์เคลื่อนที่ไร้สายสร้าง โดย tmo_alan 27 jun, 2011 1:37 PM ล่าสุด โดย tmo_phillip เมื่อวันที่ 5 มี.ค. 2015 11:26 AMเรียนรู้วิธีการปลดล็อคอุปกรณ์เคลื่อนของคุณแบบไร้สายสำหรับสายการบินอื่น ๆ (เดิม SIM ปลดล็อก) เรามุ่งมั่นที่จะให้ข้อมูลที่ชัดเจนเกี่ยวกับวิธีการปลดล็อคโทรศัพท์มือถือแบบไร้สายของคุณ เม็ด และโทรศัพท์มือถืออินเทอร์เน็ตสำหรับการใช้ผ่านสายโทรศัพท์มือถือแตกต่างกันกับ อุปกรณ์มือถือมากที่สุดถูกตั้งโปรแกรมเพื่อป้องกันไม่ให้อุปกรณ์ทำงานกับเครือข่ายไร้สายอื่นโดยครั้งแรกได้รับการปลดล็อครหัส ลุยเลย:ความเข้ากันได้ของอุปกรณ์ปลดล็อกความต้องการปลดล็อกร้องขอ ความเข้ากันได้ของอุปกรณ์ควรทำความเข้าใจว่า เคลื่อนสายการบินโดยทั่วไปใช้ความถี่ต่าง ๆ และเทคโนโลยีให้เข้าถึงเครือข่ายไร้สายได้ นี้หมายความ ว่า โทรศัพท์มือถือ เม็ด และโทรศัพท์มือถืออินเทอร์เน็ตไม่เข้ากันได้ระหว่างผู้ให้บริการมือถือทุก – สำหรับข้อมูลเพิ่มเติมเกี่ยวกับความเข้ากันได้กับเครือข่าย T-Mobile กรุณาตรวจสอบให้คุณเองอุปกรณ์ แม้ว่าโทรศัพท์ของคุณ เม็ด หรืออุปกรณ์เคลื่อนที่อินเทอร์เน็ตจะเข้ากันได้ระหว่างสายการบิน บางฟังก์ชันการทำงานของอุปกรณ์ของคุณอาจทำงานไม่เหมือนกันในเครือข่ายของผู้ขนส่งเคลื่อนแตกต่างกัน กรุณาทบทวนทำงานของอุปกรณ์ของคุณกับเครือข่ายของสายต่าง ๆ ใหม่เพื่อให้แน่ใจว่า บริการจะปฏิบัติตามอย่างระมัดระวัง In order to obtain an unlock code for your mobile wireless phones, tablets or mobile internet device you need to contact the mobile carrier or manufacturer who sold you the device. The original carrier or manufacturer can provide you with instructions and specific information on how to unlock the device for use with another mobile carrier. If you purchased your device from T-Mobile or if you have a T-Mobile authorized device please follow the steps outlined below to determine your eligibility to receive an unlocking code for your device. Unlock requirementsWe provide mobile device unlock codes free of charge within two business days (or provides further information about timing) for eligible devices. Device eligibility is determined as follows:The device must be a T-Mobile device.The device must not be reported as lost, stolen or blocked to T-Mobile.The account associated with the device must be in good standing.You have requested no more than 2 mobile device unlock codes per line of service in the last 12 months.The device must satisfy all the Postpaid or Pay in Advance (Prepaid) Unlocking terms outlined below.You may need a non-T-Mobile and non-MetroPCS SIM card to insert in the phone. Unlock eligibility for monthly phones, tablets and mobile internet devicesThe device must have been active on the T-Mobile network for at least 40 days on the requesting line.If the device is financed using T-Mobile’s Equipment Installment Plan (EIP), all payments must be satisfied and the device must be paid in full.If the device is on an account that is under a service contract term, at least 18 consecutive monthly payments must have been made or the account has migrated to Simple Choice no contract rate plan.If the device is associated with a canceled account, the account balance must be zero, including all pending chargesT-Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply. Unlock eligibility for pay in advance (prepaid) phones, tablets and mobile internet devicesThe device has been active on the T-Mobile network for more than 1 year on the requesting line.If the device has been active for less than 1 year on the requesting line, the Pay in Advance account associated with the device must have had more than $25 in refills for basic phones or $100 in refills for smartphones or tablet since device first use date.The account must not be canceled and in good standing.T-Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply. Military and Other Exceptions: Deployed military personnel who are customers in good standing are eligible to have their devices unlocked upon provision of deployment papers. Exceptions to some or all requirements may apply in other circumstances for Business and Government Accounts. Please contact us for more details. Request an unlockIf a device meets the eligibility requirements, contact us to request an unlock code, and steps to unlock your device. Keep in mind, this policy is subject to T-Mobile’s Terms and Conditions of service and may change without notice. T-Mobile may deny any request for a mobile device unlock code at our sole discretion if the request is an effort to defraud the company. Related pages Bring Your Own DeviceMobile Device Unlock AppUpgrade your deviceUpgrade FAQs3298665 Views Categories: