change 3 times this central because so many trucks were arriving with donations that the places chosen
initially did not support the volume of receipt.
Factors such as availability, access and security are also considered in this decision. In addition, all
donations are centralized in a single storage site, and from there out kits that will meet all supply centers
and shelters.
Finally, the beneficiary category (BEBE), the interviews showed that the total responsibility for the
afflicted is the government. Is it the function of organizing and controlling the victims and finding safe
place with minimum conditions for people affected to stay until the situation is under control, Balcik and
Beamon (2008) point out that such activity is the provision of safe houses for victims.
The experience of the city in more than 60 floods in 20 years helped their managers in attendance
victim’s process. The government, through the “crisis committee " has a contingency plan which is
activated in case of emergency. All shelters and local flooding are mapped. Thus, when there is evidence of
possible flooding, the machineries are already distributed by region and coordinators of shelters are placed
on alert.
The monitoring of the river is constant, and as the waters, rising each region will receive an alert for
“climbing the furniture “, leave their homes and seek safety. At this stage , begins the opening of shelters
for that, civil defense comes in contact with their respective coordinators and secretary of social assistance
before the official opening of the site to receive the resources needed to care for victims. Balcik and
Beamon (2008) highlights the importance of these emergency activities, which aims to provide products
and services to ensure the survival of those affected.
The control is under the responsibility of its coordinator, linked to the government, which records,
interview families, and requests the necessary resources to meet them. The interviews realize that this is a
manual process, which often generates errors and slowdowns. What helps in this process is the fact that
volunteers are mostly neighborhood residents and connoisseurs of the affected families, reducing
opportunism generated by the situation.
5. Conclusion