Portray a professional, courteous and helpful attitude in all dealings with customers
Update and ensure that shipment info and status in the system is correct in timely manner
Ensure that customer databases are maintained
Resolve specific disputes or provide advice on technical issues with customers
Notify duty, tax, and other charges with over credit limit to customers
Maintain a thorough knowledge of Customs practices and procedures
Comply with the regulatory policy and rules to make DHL as reliable business partner