• Reward, recognition, and compensation linked to achievement of balanced performance excellence • Strict focus on behavior consistent with our values as well as achievement of results - the approach/ process is just as important as the outcome • Deployment of the OCQ to all facilities, departments and almost all facilities within NPPC as a way to drive the voice of the customer into all of our processes and practices • We have refined and improved this performance management system many times in the last 16 years and based many of our approaches on benchmark organizations and Baldrige winners.