IT Help Desk Support
● Provides technical support to the organization's internal users of computer applications and hardware (e.g., PCs, servers, mainframes)
● Answers questions regarding system procedures, online transactions, systems status and downtime procedures, and is typically located within a call center
● Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems
● Maintains a troubleshooting tracking log ensuring timely resolution of problems
IT Help Desk Support● Provides technical support to the organization's internal users of computer applications and hardware (e.g., PCs, servers, mainframes)● Answers questions regarding system procedures, online transactions, systems status and downtime procedures, and is typically located within a call center● Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems● Maintains a troubleshooting tracking log ensuring timely resolution of problems
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