Abstract:
The main purpose of this study is to examine the impact of marketing mix elements on tourists’ satisfaction. The data
for this study were collected verified structured questionnaire from sample of 132 students from Wuhan University
of Technology and Huazhong Normal University P.R. China. Target respondents were visited East Lake. Data were
analyzed by using software SPSS-17 version by adopting the statistical techniques, correlation and regression. The
findings of the study showed that six out of seven marketing mix elements were positively related to tourists’
satisfaction but price imposed by the authority is not satisfactory to the visitors’. Besides, some of the facilities and
services did not meet visitor’s expectation. Therefore some recommendations have been given for policy makers for
future improvement and to position this place in the tourists’ mind.
Key words: Marketing mix elements, Tourism, Tourists’ satisfaction.