168. When I get into an intense argument with someone, I:
Get shaky and nervous and try to end it as soon as possible, whatever the cost.
Apprehensively prepare myself for an uncomfortable situation.
Talk it out calmly and try to minimize the damage.
Settle in and prepare for a spirited battle of wits.
Deal with it very forcefully, and even get physical on occasion when the situation calls for it.
Get into a screaming match.
169. I have been told that I am easy to talk to.
Never
Once
More than once
170. When dealing with a client who is very upset, I think my tone should be:
Firm and assertive
Aggressive and straightforward
Calm and casual
Pleasant and confident