Split organization, potential for task balancing and flexible use of staff
Misbalance of front-line staff and supporting staff
For non-flight based planned tasks (e.g. common CKI, baggage services, special services, …) no demand-related planning of resources, RSMS for this tasks used as graphics program
Complicated procedures, many (unnecessary) special cases increasing
workload
“Strict” separation of landside and airside services
Overlapping coordinating functions
No real supervision function / decisions in daily service OPS
High number of standby staff
High to excessive OT, no control of OT
Limited to no awareness of resources, achieved performance, …
Capacity loss due to (some) staff clocking-in at OPC instead of MTB