If KM is a critical determinant to an organisation's success, then it is extremely important that an efficient knowledge-intensive process must be established to meet the demands of improved enterprise performance (Quinn et ai, 1996). Quinn and colleagues assert that the analysis of critical success factors provide an important meaning to KM through the identification of core processes that are critical to successful KM implementatioa As Choi (2000) supports, a KM programme needs to identify critical performance indicators of success factors to gauge its performance.