In conclusion, CC will screen through the list and work with Jate first before opening CCS ticket as at the very beginning, we noticed that 80% of the devices has actually done with repair but repair status was not being updated promptly by SC (as per reason 1 above). All WIP CCS created previously has been resolved + closed as per the update obtain from Jate dated March 27 which comprises of both long repair TAT + pending parts.
Copy Sunny, as per the update given by Jate to you yesterday evening at 3:02pm with ETD, you can continue to create CCS ticket for tracking purposes and ensure proper closure of ticket.