A taxi cab company has been managing with old software for twenty years. The manager would like to modernise the business by installing the latest software for driver tracking, dispatch of taxis, recording details of the cars is in the fleet (a database), accounting software (company financial flows) and Human resources software (Cab drivers’ profiles, payroll, insurance, etc). The manager is wishing to understand the feasibility of changing from the current business systems to the latest innovative ones and how to maximise benefits, minimise costs, and mitigate risk