Dear our valued customer,
Thank you for contacting Eximbay.
Eximbay is a payment service provider which assists you to make a safe and secure online payment.
Your transactions were declined because you connected from the restricted country classified by the Bank regarding overseas payment via Eximbay.
Please be understood that this is to prevent our valued customers and merchants from fraudulence.
If you want to make a payment, for verification, please send us the following documents by email(onlinesupport@eximbay.com).
1. A copy of cardholder's passport
2. A copy of credit card(back & front) - please cross out the middle 8 digits of the credit card no for security reason.
The cardholder's name on the front and the signature on the back should be recognizable.
We just need to verify your name and signature on your Passport(ID) and credit card.
We would appreciate for your understanding on this.
If you have any queries, please feel free to contact us.