Hotel Service Managers
Hotel Service Managers ensure that hotels run efficiently by managing the activities of hotel service workers. They oversee work, providing suggestions for improvement; they also enforce safety regulations. They require good communication and organisational skills, as well as good customer service if they perform front desk duties.
Quick summary
Starting salary: $47,500 P/A
Senior salary: $75,000 P/A
Average salary: $55,000 P/A
* Wages will vary according to your level of skill, experience and employer
Employment level:7,500 as of November 2012 (Projected employment levels in 2017 of 8,100)
Average weekly hours:Average weekly hours worked for a full time Hotel Service Manager is 36.5 hours
Employment by region: The top three regions for employment as a Hotel Service Manager include:
NSW: 34.2%
QLD: 28.5%
VIC: 21.4%
Employment trends
Employment for Hotel Service Managers has declined by a rate of -18.7% over the past 5 years however is expected to grow moderately through 2017.
Employment growth
Total employment growth over the past 5 years for male and female, employed part-time and full-time has declined by -1,100
Gender (including full time and part time)
The percentage of males and females working full time and part time are:
Male Full Time: 41.1%
Male Part Time: 12.3%
Female Full Time: 31.4%
Female Part Time: 15.2%
Other relevant information
Duties and tasks
Ensure workers follow safety regulations
Maintain employee rosters and attendance records
Perform reception duties and manage the front office
Plan activities and delegate tasks to workers and staff
Use interpersonal skills to understand and resolve disputes
Skills required
Attention to detail
Communication
Customer service
Leadership
Organisation
Understanding of Health and Safety Regulations
Hotel Service Managers
Hotel Service Managers ensure that hotels run efficiently by managing the activities of hotel service workers. They oversee work, providing suggestions for improvement; they also enforce safety regulations. They require good communication and organisational skills, as well as good customer service if they perform front desk duties.
Quick summary
Starting salary: $47,500 P/A
Senior salary: $75,000 P/A
Average salary: $55,000 P/A
* Wages will vary according to your level of skill, experience and employer
Employment level:7,500 as of November 2012 (Projected employment levels in 2017 of 8,100)
Average weekly hours:Average weekly hours worked for a full time Hotel Service Manager is 36.5 hours
Employment by region: The top three regions for employment as a Hotel Service Manager include:
NSW: 34.2%
QLD: 28.5%
VIC: 21.4%
Employment trends
Employment for Hotel Service Managers has declined by a rate of -18.7% over the past 5 years however is expected to grow moderately through 2017.
Employment growth
Total employment growth over the past 5 years for male and female, employed part-time and full-time has declined by -1,100
Gender (including full time and part time)
The percentage of males and females working full time and part time are:
Male Full Time: 41.1%
Male Part Time: 12.3%
Female Full Time: 31.4%
Female Part Time: 15.2%
Other relevant information
Duties and tasks
Ensure workers follow safety regulations
Maintain employee rosters and attendance records
Perform reception duties and manage the front office
Plan activities and delegate tasks to workers and staff
Use interpersonal skills to understand and resolve disputes
Skills required
Attention to detail
Communication
Customer service
Leadership
Organisation
Understanding of Health and Safety Regulations
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