Unfortunately the e-mail l received is only in Thai and cannot be translated. l am surprised as all other e-mails were in Thai and English. As l cannot read Thai l cannot understand what you have written. Also, a Thai friend called Lazada for me and told you that my ordered product is not working. Lazada replied that we were not using the product properly! l know how to use such a hair product and also know when something is working or not!