Thus, in terms of the critical factor segment, it is better to employ
an effective method which can deal with the vague judgments
of human and model the causal relationship within critical factors.
The fuzzy set theory is a mathematical way which can handle
vagueness in decision-making [1,68]. The Decision Making Trial and
Evaluation Laboratory (DEMATEL) is a potent method which helps
for generating a structural model and visualizing the causal relationship
by offering a causal diagram [11–13,18]. Hence, this study
proposes a favorable method combining the fuzzy set theory and
the DEMATEL to segment the critical factors for successful KM initiatives.
An empirical study is presented to illustrate the proposed
method and to demonstrate its usefulness and validity. The rest of
this paper is organized as follows. In Section 2, some of the prior
literature related to the critical factors of KM implementation is
reviewed. In Section 3, the proposed method is developed. In Section
4, an empirical study is illustrated.