Human resource development and organization development practitioners could assist this process by examining the information, resources, and practices related to conflict management that are presented to and made available for organizational groups and teams. Standard conflict resolution practices for handling substantive conflict are fairly easy to incorporate into material that is provided early in the lifecycle of a group – a reminder of this process might be all that is needed. Interpersonal conflicts, however, appear to be more complicated and more difficult to handle in productive ways. At the very least, providing information on the differences between substantive and interpersonal conflicts and practice on distinguishing between the two seems warranted. We cannot expect members of groups, or facilitators or leaders who often serve in these positions, with little preparation or experience, to be skilled in handling conflicts.
Human resource development and organization development practitioners could assist this process by examining the information, resources, and practices related to conflict management that are presented to and made available for organizational groups and teams. Standard conflict resolution practices for handling substantive conflict are fairly easy to incorporate into material that is provided early in the lifecycle of a group – a reminder of this process might be all that is needed. Interpersonal conflicts, however, appear to be more complicated and more difficult to handle in productive ways. At the very least, providing information on the differences between substantive and interpersonal conflicts and practice on distinguishing between the two seems warranted. We cannot expect members of groups, or facilitators or leaders who often serve in these positions, with little preparation or experience, to be skilled in handling conflicts.
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