4.2a(3) A key strength of NCON is its ability to capture and adopt knowledge learned internally and externally. The collection and transfer of workforce knowledge is accomplished primarily through internal reporting mechanisms, documentation of processes (including improvement processes), and the SPP, which includes comprehensive aggregation and documentation of knowledge from NCON staff and faculty. In addition, knowledge is transferred to new employees through mentoring programs and from departing employees through a systematic transition process (see 5.1b[2]).