one of the hotel managers interviewed said that by taking care of the by housekeepers they save money on sick holiday costs and rehabilitation of injuries" This has to be the way forward whether internal or outsourced; the workers have to have better working conditions so that they feel that at the end of the day they have performed to the best of their abilities without feeling exhausted 59 and sad about their day. Better resources in handling the outsourcing procedure and better communication internally to make sure that all housekeepers are informed of what is happening