1. Introduction
An office often refers to a room or an area where people conduct clerical, professional or business activities. Offices can be
either traditional that are enclosed with walls and occupied by one or a small number of people (also called enclosed or cellular
offices), or open plan offices that lack interior walls and are occupied by a comparatively large number of people in a large, open
space. Library employees often spend the majority of work time in the physical office environment in technical services. The
physical office environment is one factor that can affect their job satisfaction and productivity. “The main purpose of an office
environment is to support its occupants in performing their job — preferably at minimum cost and to maximum satisfaction. With
different people performing different tasks and activities, however, it is not always easy to select the right office spaces” (Office,
2013). “Companies regularly invest in technology and employee development programs in the implicit belief that some of this
investment will translate into competitive advantage. Similarly, the facility and workplace is an additional ‘lever’ that
management can pull to enhance performance” (O'Neill, 2007, Introduction). An efficient physical office environment will result
in a number of benefits to the organization since it affects how much satisfaction employees derive from their jobs, affects the
impression individuals get out of the organization's work areas, provides effective allocation and use of the building's floor space,
provides employees with efficient, productive work areas, facilitates the expansion and rearrangement of work areas when the
need arises, and facilitates employee supervision (Office Layout, 2001).
There has been a significant body of research on physical office environment, but the authors did not find any significant
research on physical office environment in library literature. The authors did not find any research on physical office environment
in technical services in libraries in both architecture literature and library literature. To fill in this gap, in 2012, the authors
conducted a survey on the satisfaction level of technical services librarians and staff in Association of Research Libraries (ARL)
1. Introduction
An office often refers to a room or an area where people conduct clerical, professional or business activities. Offices can be
either traditional that are enclosed with walls and occupied by one or a small number of people (also called enclosed or cellular
offices), or open plan offices that lack interior walls and are occupied by a comparatively large number of people in a large, open
space. Library employees often spend the majority of work time in the physical office environment in technical services. The
physical office environment is one factor that can affect their job satisfaction and productivity. “The main purpose of an office
environment is to support its occupants in performing their job — preferably at minimum cost and to maximum satisfaction. With
different people performing different tasks and activities, however, it is not always easy to select the right office spaces” (Office,
2013). “Companies regularly invest in technology and employee development programs in the implicit belief that some of this
investment will translate into competitive advantage. Similarly, the facility and workplace is an additional ‘lever’ that
management can pull to enhance performance” (O'Neill, 2007, Introduction). An efficient physical office environment will result
in a number of benefits to the organization since it affects how much satisfaction employees derive from their jobs, affects the
impression individuals get out of the organization's work areas, provides effective allocation and use of the building's floor space,
provides employees with efficient, productive work areas, facilitates the expansion and rearrangement of work areas when the
need arises, and facilitates employee supervision (Office Layout, 2001).
There has been a significant body of research on physical office environment, but the authors did not find any significant
research on physical office environment in library literature. The authors did not find any research on physical office environment
in technical services in libraries in both architecture literature and library literature. To fill in this gap, in 2012, the authors
conducted a survey on the satisfaction level of technical services librarians and staff in Association of Research Libraries (ARL)
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