Kathyn is our Outsource Order Management team and she has always sent shipping instruction for every freight forwarder as usual.
In the e-mail there would be person in charge ; Stryker ( factory ) , freight forwarder of customer , and Stryker Thailand with clear instruction.
Under EXW term customer must manage picking up at Stryker factory by themselves as we’ve given sufficient info and contact person already.
Please be noted that Stryker Thailand has many dealer both CIF and EXW and Factory has goods transaction in big volume every day.
So this should be clear the process under EXW term by itself.