I need you support and try to find solution for us in urgent,
Actually this shipment is DDP and as I got information from my staff, this shipment shipped to Thailand by error and then they try to sell the cargo in TH but unfortunately we cannot just release the cargo and put in our warehouse without knowing that who will pay the expenses, we already asked DSV HK to collect the payment for us as requested by customer but after checked their office in HKG is only representative office , no staff .
But the one, who contacts us, is in India so in this case how can I release cargo for them to stop the Demurrage and Storage charge at port, my staff also inform Manan to collect the payment in India but still have problem for payment caused VAT issue.
In TH we try our best to support and take high risk because if the customer leaves the containers at port, the carrier will claim for expenses to DSV TH and of course we must bill to you.