- Filing of yellow registered slips.
- Input membership comp night stay voucher usage on the Database.
- Follow up membership packages at concierge
- Maintain inventory of membership application forms in the hotel.
- Email the Welcome to Le Club Plaza EDM to members
- Email renewal reminder to members due to expire at end of the month.
- Embossing of membership cards.
- Preparation of membership packages.
- Printing of membership labels
- Making up of packages to send to members
– Monthly printout of members name list for outlets
- Co-ordinate with F&B for newsletter/special promotions
- Provide training sessions to Hotel staff for Le Club Plaza
membership benefits.
- HR enrollment of new telemarketing staff.
- Translate briefings by the Manager into Thai language.
- Issuing of memo for sales staff regarding promotions,
hotels updates etc.
-Assist in the ongoing updates and reports on CRM database dealing with IT and 3rd party provider.
- Maintain inventory of telemarketers internal sales pack
- Issuing of requisition form
- Update the sales board
Staff Hotel Orientation
-Demonstrates compliance with legislated health and safety requirements in the work place.
- Abides by the Le Méridien Employee Handbook.
- Abides by the Hotel’s and Le Méridien’s policies and procedures.