g) I’ll do that as soon as I’ve finished this call, have a nice day sir.
h) Hold on one second, Mr. Brunswick, I’ll put you through to our Accounts department……… Accounts department, good morning. How can I help you?
i) Right I’ve got that. Just a second please. Let me get it up on the screen. There we are and what are you saying the problem is?
j) Obviously there has been a mix- up somewhere I will sort it out right away and make sure the order is cancelled. Please could you destroy the invoice Mr. Brunswick and accept our apologies
k) Sorry could you repeat that reference number?
l) Let me just get that right, are you saying that you haven’t received a DVD recorder from us and you didn’t order one?