One of the first questions to ask is “What type of document is it, or should it be?” For
example, after receiving a user report from the field, regarding their perceived identification
of a limitation in safe use of a product, it is important to consider which document(s)
will best respond to address the issue(s) raised. A customer-service letter to the reporting
client might be warranted—perhaps a memorandum to regulatory affairs, maybe a new
user instruction, emphasizing the proper methods for the use of the product and the potential
result(s) of misuse.