2.2.1. Shopping trip value
Value as the key outcome of consumption experiences and argue that shopping value is the overall worth of a shopping experience. As the outcome of a shopping trip, two fundamental dimensions to shopping value, hedonic and utilitarian value. Utilitarian value relates to shopping as a work mentality, which can explain shopping trips as ‘‘an errand’’ or ‘‘work’’ and represents task accomplishment. In contrast, hedonic value involves fun, playfulness, and sensory reactions, which reflects shopping’s potential entertainment and emotional worth and represents the immediate gratification provided by the shopping experience. Studies show that both shopping values affect retail outcomes and enhance such retail variables as satisfaction, customer share, patronage intentions, as well as word-of-mouth and store loyalty.