In August 2000, BT outsourced its HR administration and transactional activities to Accenture HR services (IDS, 2003). This arrangement was renewed in 2005 for a further 10 years with a 300 million deal which saw the services provided by Accenture extended to cover an additional 10,000 BT employee in 37 countries, alongside the existing services provide to BT’s 87,000 UK employees and 180,000 pensioners(IDS, 2005).