Tourism and Hospitality Research
Volume 14, Issue 4, 2014, Pages 176-196
Toward better understanding of knowledge management: Correlation to hotel performance and innovation in five-star chain hotels in Egypt (Article)
Salem, I.E.-B.
Faculty of Tourism and Hotels, Alexandria University, Egypt
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Abstract
Knowledge management has developed over the last era to become one of the most argued management concepts. Many Egyptian business establishments have started implementing knowledge management programs in their organizations. However, knowledge management in the hospitality industry has not accomplished the same scale of applications and empirical research as in other fields, particularly in the Egyptian hospitality industry. Consequently, this research aims at investigating knowledge management in the Egyptian hospitality industry and its correlation to hotel performance and innovation. Five-star, chain- Affiliated hotels constitute this study's population, counting for 113 chain hotels. Among them, 101 valid questionnaires have been included in the data analysis. Findings revealed a strong and positive relationship between knowledge management and hotel performance. Likewise, findings indicated that there was a strong and positive relationship between knowledge management and hotel innovation. © The Author(s) 2014.
Author keywords
Innovation; Knowledge management; Knowledge management infrastructure; Knowledge management process; Performance
ISSN: 14673584Source Type: Journal Original language: English
DOI: 10.1177/1467358414542265Document Type: Article
Publisher: SAGE Publications Inc.