It's taking initiatives activity, you guys are so amazing. You guys have shown your professional as the followings; 1. Calling guest name as well as spelling "International phonetic alphabet" 2. Have some of hospitality phrases i.e. certainly sir, yes of course, we look forward to seeing you soon. 3. Confirmation and having guarantee reservation. 4. Upselling. Comments: 1. For safety and security, we do not dispose guest credit card into the public.2. To clarify they have been with us before reservation process to show your recognition.