The trainer
Despite much research on training outcomes at individual and organizational levels,few studies
beyond simple self-report and retrospective measures examine the extent to witch the personal
qualities and skills of the trainer actually result in lasting change. Core interpersonal communication skills for successful trainers include relationship and team building, listening, questioning and engaging in dialogue. effective trainers view their roles as facilitating rather than teaching or instructing-pulling "a message out of people (rather) than...put(ting) one in them" (Beebe, 2007, p.251), thereby drawing out issues most germane to clients working lives in this vein, listening skills are a core competency because trainers must "listen well enough to identify and address unasked questions based on dialogue during training