Be GrabBike’s go-to person in all on-ground activities and events, from planning to execution
Recruit, manage and lead the team of both internal and outsourced on-ground staff
Plan on-ground manpower and design effective staff incentive structure that best serves the company interest and motivate staff
Work with driver acquisition team in strategizing new driver acquisition effort via offline channels including on-ground driver acquisition, signup events, etc.
Collaborate closely with GrabBike’s operations team and cross-functionally with marketing/BD team, other verticals or related functions in special ad-hoc on-ground projects or events to promote GrabBike
Act as a frontline intelligence to gather feedback from passengers and drivers and report back to operations team and driver and customer service team for service/process/system improvement