Be a key customer touch point to provide satisfactory services to inbound customers relating to the Bank’ s products and services, handle customers’ issues on complaints, dissatisfaction, and problems in using products and services, as well as to enhance awareness and sales opportunities of the Bank’ s products and services
• Solving problems of customers concerning products and services of the company via multi channels i.e. telephone, web, chat, fax
• Offering new products to customers via the telephone.
• Compiling daily reports as required