tackle conflict before it even occurs.
If the conflict can be traced to cultural differences between two or more group members,
obtaining cultural synergy may be necessary (Adler, 2008).
Cultural differences should be embraced,
and used to enhance group performance. Ethnocentrism should be discouraged, as it
tends to lift up one culture at the expense of another (Northouse, 2010). Open communication is
necessary to resolve differences in perception and interpretation. Some sort of compromise between
individuals or sub-groups may be necessary in order to move beyond the situation. Commonalities
between members of different cultures should be emphasized and differences minimized.
At times facilitators should be designated to assist with managing and resolving group
conflict. Implementing the use of a group facilitator can alleviate many problems resulting from
conflict because he or she can coach the team(s) through dealing with conflict openly and
successfully. This person can facilitate effective communication by intervening in conversation to
allow for disagreements to be approached in a methodical and rational manner. Facilitators may also