Direction: Choose the best answer.
1. Hello, I would like to place an _______ , please.
a. catalogue
b. order
c. product
d. number
2. A : Could I have your account ________ , please?
B : Yes, it's 568998.
a. catalogue
b. order
c. product
d. number
3. A: Do you have a ________ to order form?
B : No, we don't.
a. catalogue
b. order
c. product
d. number
4. This is the amount that will issue an _____ for you.
a. in stock
b. confirm
c. invoice
d. process
5. We have the products _______.
a. in stock
b. confirm
c. invoice
d. process
6. We will ________ it straight away.
a. in stock
b. confirm
c. invoice
d. process
in stock
invoice
in stock
invoice
b. comfirm
d. process
b. confirm
d. process
7. Before I place an order, I would like to ask if you can offer me a ________ .
a. look into
b. discount
c. look forward to
d. place an order
8. ______ purchasing a new armchair for my office.
a. look into
b. discount
c. look forward to
d. place an order
9. Once the customers _______ . Amazon is expected to deliver the goods rapidly.
a. purchase
b. place an order
c. look into
d. discount
10. On Amazon.com Customer can ______ goods 24 hours a day.
a. purchase
b. place an order
c. look into
d. discount
Spare parts
Urgent
Appear
Confirm
Invoice
Process
Placing an order
Retailer
Requirement
Quantity
Client/customer
Supplier
Sales clerk
Document
Competitor
Shop assistant
Quality
Conclusion
Delivery
Dialog 1
RP service.
Hello, I'd like some information, please. Do you have a catalogue to order form?
No, we don't. You can see all our products online.
Err, is the delivery free?
For orders over 50 pounds, yes.
And can we return products?
You can return it within fifteen days of delivery.
OK.
Dialog 2
Good afternoon, Jack. Emma speaking. How can I help you?
Hello, I'd like to place an order, please. The name's Jack Walker. I'm already a regular customer.
Could I have your account number, please?
Yes, it's 558788.
558788. One moment, let me just pull up your customer file on my screen. Right. So, Mr. Walker, what can I do for you?
I'd like to place an order for some spare parts. Would it be possible by Tuesday? It's quite urgent.
E-mail : Confirming an order
Dear Madam,
Thank you for your order. Your purchase information appears below.
You have placed an order for 25 laptops. The cost, after discount, is 600 euros per laptop, This is the amount will issue an invoice for you.
You will be pleased to know that we have the laptops in stock.
If you are happy with all these details, please send me and e-mail to confirm the order and we will process it straightaway.
Best regards,
Namon Wathana
E-Mail : Placing an order
Dear Sir,
I am looking into purchasing a new range of office furniture for company I have looked at your online catalogue and has. found a number of that would suit our needs.
Before I place one order, though, I would like to ask if you can offer a discount or a bulk order, need to buy 100 desks, 135 chairs and 10 tables. This is a possibility of future purchases of similar items.
We need delivery of all items by the end of next month.
I look forward to hearing from you.
Yours sincerely,
Srisuda Rattanan
Direction: Read the following passage and match the meanings.
Online Shopping Website
Amazon, founded in 1995, has become the world's most popular online retailer.
Customers can purchase goods 24 hours a order day, after they checked that they are in
stock. Once the customer places an order, Amazon is expected to deliver the goods quickly.
Firstly, UPS allows Amazon to process the customer's order faster, quote its customer prices for a wide choice of delivery options, Secondly, customers can track heir shipment.
These tools are not only popular with customers, who can make an enquiry about the status of their order online, but they also help Amazon cut costs.
enquiry
goods
shipment
quote
in stock
an order
purchase
process
1 Direction
2 Things you buy or sell
3 To request for something.
4 The show the price.
5 To deal with
6 To buy products.
7 Terms of transportation
8 Be ready to sell products.
Direction: Put the verbs in the correct sentences.
Process
Track
Make
deliver
check
place
pay
quote
1 a price
2 an invoice
3 an order
4 an product is in stock
5 products
6 a shipment
7 a delivery
8 an enquiry
Direction: Match the phrases with the correct meaning.
bulk order
am looking into
suit our needs
by the end of
discount
future purchase
1 meet our requirements
2 trying to find out about
3 at or before
4 lower the price
5 a large order
6 further orders
Direction: Listen to a customer phoning with a supplier about a delivery.
JSL Printing. How can I help you?
Hello. This is Loughton Consulting here. L-O-U-G-H-T-O-N.
I'm calling about an order for some business cards. I'd
like to know when we can recieve them.
Could I have the order number please, madam?
Yes, it's 628/29B.
One moment, please. I'm checking.
Right, here it is.
Yes, that's right. The delivery date was on Monday the 29th
of January, but the business cards didn't arrive then.
Yes, there's a note on the order.
I'm afraid there's been a problem with the quantity you
ordered. We're going to deliver the cards next Thursday
morning instead. That's the 9th of May.
Oh no, that's too late.
So. when is the latest we can deliver the cards?
On Monday 3rd of May.
Client : (1) _______ Consulting
Order number : (2) _______
Original delivery date : (3) _______
New delivery date : (4) _______
Action : change delivery date to (5)________
Direction: Match the following short conversation with the related sentences.
1. Do you have any plans for the weekend?
2. I'm afraid I can't answer your question.
3. Have you decided what to do about the new project?
4. Can you stay a bit later tomorrow afternoon?
5. I can't come to the meeting at 10 0'clock.
6. Have you thought about how to get your new job?
a OK. I'll change it to the afternoon.
b No, sorry. I'm meeting some friends for afternoon tea.
c Yes, I have. I'm going to buy a new car.
d Yes, it's my birthday and I'm having a party. Do you want to come?
e Don't worry. I'll ask someone else.
f We're going to advertise in the Naion.
Direction: Complete the following sentences.
Be
Thursday
Tuesday
afraid
When
for lunch
1. I'd like to meet you _____ next week.
2. ______ are you available?
3. Don’t _____ suit you?
4. Sorry, I’m _____ I’m not available on Tuesday.
5. Shall we say _____ at 12.30 instead?
6. That would _____ good.
Direction: Read and complete the order forma
situation: A customer is buying an equipment on the phone,
What equipment do you want to order?
I need a backpack.
How many backpacks do you want?
Only one.
Do you have the product number?
Yes, it's 2 forward slash one two five.
One nine forward slash one two five. Now, we do the backpack in orange, red, green or blue. Which color do you want?
Blue, please.
Now, the backpack comes in four different sizes, extra-large, large, medium or small. Which size do you want?
Large, please.
OK. Next the material, you can have it in nylon or polyester.
Polyester, please. I don't want a nylon one.
ORDER FORM
Date : 23/03/08
Product name
Product no
Quantity
Colour
Size
Material
Price
Direction: Complete the following conversation between
Pong and Bill at the store, Pinang Machinery Co., Ltd.
1. lacquer
2. eight bottles
3. what can I get you today?
4. tubes of glue
5. bags do you want
6. ceiling boards
7. Three, please
8. mallets
9. tins of floor tile adhesive
10. many do you need
11. twenty-five
12. bottles of thinner
13. How many
14. Three rolls
15. tins of paint
16. three tins
17. tubes of epoxy
18. tins of floor wax
Good afternoon, Bill (1) _________?
Hi, Pong. I need some steel sheet.
(2) __________ rolls do you want?
(3) _______ and 5 (4) ________
I'm sorry. We don't have any at the moment.
Oh, I see. That's all right. Can I have 7 (5) _______
Yes, 7 bottles. Anything else?
Some (6) ______ , please.
All right. How much do you want?
(7) _____ , please. And 5 (8) _______
OK. You need 5 (11) __________ 10 (12) _________ And 3 (13) _________
Do you have hinges in stock?
Yes. Do you need some? How (14) ___________
(15) ________ and some Portland cement.
How many (16) ________ ?
(17) ________ please. And the last item, 2 (18) ____________
Direction: Fill in the store order form with the information from worksheet 8 (dialog).
Pinang Machinery Co., Ltd. Store Order Form
Item
Description
Quantity
Received by Billy Organ
Date : 25/2/2015
From worksite
Signature Billy