Upgrade or leave?
She added that in recognition of the uncertainty that this had caused customers, they would be offered an upgrade.
A spokesperson said the type of upgrade offered would depend on the kind of package customers already had. For example, customers with TV packages might be offered a sports channel that they did not already have.
Customers who were financially affected directly will be free to leave TalkTalk without financial penalty. They would have to be able to show they had lost money as a result of the hack.
Customers who wish to leave for a different reason - for example, if they feel their data is not secure - would still have to pay a contract termination fee.
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