You should recognize that the socially constructed nature of technology may be hidden from its users Although much of the face-to-face collaboration Orr studied took place in the work setting, employees believed that most of their communication was mediated by their computers. All employees at Xerox were linked through an intranet and everything they emailed to one another was documented by computer programs. However, much of the sharing and interpretation of information concerning work improvements and problem solving took place in their informal, spontaneous face-to-face gatherings.
Orr's findings indicate that managing technology (old or new) is not just about the technology itself, but also about the interactions and interpretations made by people using the technology. Furthermore those involved may be unaware of the interpretations they make or their consequences, raising concerns about technology that the critical postmodern perspective explores.