professional practice telephone enquiries.
the following phrases are useful when answering the telephone.
-introduce yourself and offer to be of assistance
good afternoon, world breaks ,janet cookson speaking.
how can i help you?
-be enthusiastic
that's very good time to go.
we have a great offer at the moment.
-make sure you get all the necessary information
can I have the names of the people traveling,please?
could you spell your surname for me ,please?
-check the information
just let me confirm the details.
is that correct?