Turnover Wastage Analyses, Human Resource Planning
It has already been indicated that labour turnover levels in the Australian hotel industry are disproportionately high in comparison with other industries. This is largely attributed to perceptions of the nature of hotel occupations by both potential employees and their managers, and the “culture of casualisation” referred to by Nils Timo. It may also be partly caused by the lack of careers, low job satisfaction and inadequate salaries. Whilst 60.9% of hotels surveyed (Nankervis, 1991) report using methods for analysing the reasons for, and solutions to, high turnover/wastage rates, only 30.4% respondents appear to use formal exit interviews (see Figure 5).
Few human resource managers in hotels appear to undertake comprehensive human resource planning, although preopening strategies no doubt include some degree of labour market analysis. It is however important that human resource specialists maintain strategic approaches to labour demand and supply projections, including examination of turnover/wastage levels, in order to ensure effective, and cost-effective, utilisation of their employees to accountably contribute to the productivity of their establishments.