As posited in H7, User Satisfaction with KM initiatives significantly affects Knowledge
Use. To determine the implications for practice, we note that User Satisfaction is
affected by the Knowledge Content Quality, as well as by KM System Quality (H4
and H5). Further, Knowledge Content Quality significantly depends on levels of Leadership
and Incentive (H10 and H12). The inference is that an organization, in order to
ensure that its KM efforts are successful, must work on multiple fronts: building a
KM system of “high quality,” securing senior management commitment and providing
an appropriate incentive structure to promote knowledge contributions and reuse,
and ensuring high quality of knowledge content that can be adapted as necessitated
by the context.