including leaning ability, career opportunity, knowledge of computers, computer system and
information and technology, communication skills , and ability to develop themselves by research and
self-access learning .
However, the ICT workforces are the specialized human resources who have an infl uence in the
ICT industry and the knowledge-based society. It must be necessary to develop them to be a good
workforce and this research was conducted to fi nd out the desirable characteristics of ICT workforce
in enhancing learning organization. It found that there are three component characteristics which
affected a learning organization, namely, Personal Mastery, Mental Model and Working Behaviors.The
behavior s which indicated the good ICT workforces consisted of the general abilities, ICT abilities,
ICT knowledge, supporting skills to accomplish their work and the mode of psychological or the
mental model, consisting of the self-concept: motivation and inspiration, and the social concept,
referring to how do ICT workforces adapt themselves to fi t with their environment. The last model
is the working behavior which was indicated by how ICT workforces share and participate in the
organization’s goal and mission, how ICT workforces do their work and their relationship within their
team.
Implications and Recommendations
This study aimed to investigate the needed characteristics for ICT workforces that can support
learning organization. Nowadays, it is recognized that technology’s advance has impacted on our
routine lives. It has become a part of business management, education, and many activities. Moreover,
the success of the organizations and individuals are the results of technology capabilities. However,
the survey from the National Statistics Institute (2008) showed that many organizations have problems
which are affected by the abilities of their employees that are not equivalent to their jobs. Thus, this is
the encouragement for the researcher to investigate the needed characteristics for ICT workforces that