5 Refer – make appropriate referrals that are sensitive to cultural and linguistic
diversity (please see the list of referral and support agencies at the end of this
document). Some family carers do not have the skills, knowledge, or physical ability
to adequately care for the person for whom they are responsible. Family carers may
also lack knowledge about the supports available to them and struggle to provide an
appropriate level of care. Knowing why the abuse is happening may help in choosing
the most appropriate response. If the older person refuses any intervention and is
considered to have decision-making capacity, their decisions must be respected,
but the older person should be advised that they may contact you or other support
agencies for help in the future. Educate and support the older person, no matter what
their choices are, and always provide contact information for services. Sometimes
this must be done discretely to avoid alerting the abuser and causing negative
repercussions for the older person. Ensure procedures are in place to coordinate and
monitor the intervention, and follow up as required.
5 Refer – make appropriate referrals that are sensitive to cultural and linguisticdiversity (please see the list of referral and support agencies at the end of thisdocument). Some family carers do not have the skills, knowledge, or physical abilityto adequately care for the person for whom they are responsible. Family carers mayalso lack knowledge about the supports available to them and struggle to provide anappropriate level of care. Knowing why the abuse is happening may help in choosingthe most appropriate response. If the older person refuses any intervention and isconsidered to have decision-making capacity, their decisions must be respected,but the older person should be advised that they may contact you or other supportagencies for help in the future. Educate and support the older person, no matter whattheir choices are, and always provide contact information for services. Sometimesthis must be done discretely to avoid alerting the abuser and causing negativerepercussions for the older person. Ensure procedures are in place to coordinate andmonitor the intervention, and follow up as required.
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