centered onmany-to-many organizational relationships (Gummesson,
2008) in which value co-creation is not limited to the supplier and
the customer but involves an entire network of stakeholders. Some authors
have criticized S-D logic, focusing their critique on issues of novelty and
appropriateness of the word ‘‘service’’ to characterize a new dominant logic
(Achrol & Kotler, 2006). More fundamentally, others claim that S-D logic
lacks precision and conceptual clarity (Stauss, 2005). While criticisms of
an emerging theoretical perspective help refine the emerging framework,
S-D logic has quickly become an established paradigm inmarketing (Vargo
&Lusch, 2004, have gathered almost 3000 citations on Google Scholar) and
information systems research (Kohli & Grover, 2008). We adopt S-D logic
because it allows us to model explicitly some of the idiosyncrasies of the
tourism industry, such as partners’ interactions and the central role of
customers.