All commercial or business transactions, interactions and trade with other businesses
that take place over the Internet fall under e-business. E-business includes ecommerce
and enhances the relationship between internal customers and external
customers/suppliers. According to Loewen (2001), e-business (ERP platform) is an
enterprise that uses the web to:
• Reach networks of suppliers
• Broadcast to customers
• Receive information on customers
• Receive revenue from internet transactions; and
• Provide services and products over the web
• Combine processes; organisational structure and technology
• Communicate information
• Leverage service and trade