Thank you for your letter of 21 November concerning your visit to the above hotel.
We are sorry to learn about the problem you experienced on these premises and we are investigating your complaint with the hotel management. And we are sorry to learn about throughout you stay, was served mediocre food.The bathroom fitting were faulty and the room service was pretty bad. they rarely changed your bed sheets or towels.worse still your had an rarely changed your bed sheets or towels.worse still you had an extremely noisy neighbour who took great pleasure in entertaining visitors until 3 AM. your complained to the manager but that didn't improve the situation until the third day of your stay.
We will train staff who work on service and cleaning staff provide
care and services to all customer as well and I will inform the customer that matters,but the training staff did not agree to perform.
Inclusion, we hope that your unhappy experience will not prevent you from visiting the region in the future. If we can be of assistance in planning your visit, please do not hesitate to contract us.
Yours sincerely