Please accept our sincere apologies for the inconvenience you may have experienced in damaged external package and the investigation is being processed what is the root cause that has caused items received damaged. I will keep you informed once it's available. If there is the damage internal package, please submit the claim within 21 working days.
Attached is TNT’s Claim Form for your completion and return within 21working days.
Please note that all necessary documents, as requested on the claim form, must be submitted along with the completed claim form to enable your claim to be processed within 21 working days from the date of your complete submission (the day we receive complete submission of your claim documents).
For any further assistance, please do not hesitate to contact me or call Dedicated Customer Service hotline at 02-2576099
The below documents are mandatory to provide:
* Copy of TNT Consignment Note (front and back)
* Commercial / Proforma Invoice